Technicien Informatique/Support IT Junior

Lieu : Luxembourg

Type de contrat : CDD Temps plein

Experience : Jeune diplomé

Mission :

Duration of the contract : 10 months

Part of a Team of Field Technicians, and with the Support of the Team Leader, you will be responsible for the users support onsite and remote for our client' sites.

Identify and resolve all types of IT related issues (onsite and remote)
Diagnosis and repair of IT equipments and end user computing : desktop, laptop, tablets, smartphone, printers, videoconference for meeting rooms, ....
Install and test the assets to ensure the complete system functionality with printer and network connectivity
IMAC Management : configuration and installation of equipment for new users, moving equipment from one location to another or from a site to another and upgrading hardware, installation of software / application and disposal of devices in compliance with the client's policy and procedures.
Ensure network infrastructure aspects of End User Computing Client Device connectivity, including wireless connections where available and cabling
Interface with manufacturers and Third-Party vendors for technical assistance
Use of ServiceNow and the various ITSM processes in place
User training on new installations and materials
Technical documentation and procedure creation and upgrade
VIP Support

Profile :

You have a diploma in IT domain and you have 1 year of experience as IT Technician/Field Technician in Windows environment
OR
You are a recent graduate in IT domain and you had a first experience as IT Support Technician during internships or block release trainings
You know how to analyze and solve IT technical problems related to hardware , software, Windows Office, PC installation and maintenance, laptops, printers, phones, ...
You speak French and you are comfortable with IT support in English

Compétences principales : Support utilisateurs, Hardware, Software, Windows, IMAC, Réseau, Ticketing

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